Eco-Tech Electric Bicycles Shipping & Return Policy

Eco-Tech offers a complete line of electric bicycles ranging from entry-level models to high-end, high-performance units. Our unique mix of products and price points allows us to reach the broadest base of customers through various distribution channels.

Our company was established by previously successful entrepreneurs looking for the next best product that will reach critical mass worldwide. The electric bicycle business was chosen because of the opportunity to offer a line of innovative and high quality products that offer cost effective, emissions free alternatives to other forms of transportation for Commuting, Sporting and Recreation. The goal is to bring the best product with the best service to our customers. There are many electric bicycle manufacturers who offer inferior products and we knew the time was perfect for a high quality product to be created and entered into the market and this is why Eco-Tech is now available.

Our R&D department continually tests new components and works hard to refine each of our designs. They review every single part on every single model continually looking for ways to improve the Eco-Tech bicycle line. We never just "rubber stamp" an electric bicycle without considering its track record. Though our component selection process ensures that we rarely have problems, when we do we make sure to make changes that produce an improved final product each and assembly.

All Eco-Tech Electric Bicycles are made in the USA. We build them on an as per order basis which can take 2–5 days for a bike to be built, depending on how many work orders are in front of the customers work order. By us building as we need, we are assured every bike is fully tested and perfect within 24 hours of leaving our facility. This has eliminated any issues with the bikes completely. We rarely ever have a service issue with our bikes and our failure rate on the batteries is no more than 1 out of 300 per year, including the bikes being in service for 1 year. Same with the motors, the failure rate is non-existent on our 1800 series, and so extremely rare on the 2500 series. We have yet to have an 1800 series bike returned after shipping that had a motor failure, it just has never happened! 

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Payment Methods:

• Visa
• MasterCard
• Discover
• American Express
• No Purchase Orders, Fax or C.O.D. orders please

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Shipping Methods:

• FedEx Express Saver - 3 to 4 business days.
• FedEx 2Day - Delivery within 2 business days.
• FedEx Standard Overnight - Delivery within 1 business day
• Fed Ex Ground - 5 to 7 business days.

* Please note that for verification purposes, there may be a delay in your order if the Shipping and Billing address do not match. 

* Shipping to Continental United States only.

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Return Policy:

We will issue a store credit for most items returned within 30 days in new condition. New merchandise must be returned or exchanged in new condition with all original packaging and contents. Warranties will be voided on any item that has been disassembled.  

Shipping costs are non-refundable. If you need to return something due to our error, please contact us for a shipping credit.

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Processing Time:

You can expect your order to be processed the same day as ordered providing the items are in stock and there are no problems with payment verification. Eco-Tech does not guarantee same day-shipping. Orders are not processed on weekends and holidays.

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Security:

Security is our number one priority. All on-line transactions are sent through and encrypted with 128-bit technology. Once we receive your information through the internet, only the company owners will process the payment to make sure your information is handled with the utmost level security.

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